Fwollo LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use the Pulse Up mobile application, website, and related services (collectively, the "Service").
By using the Service, you consent to the practices described in this Privacy Policy.
We may collect the following personal information when you create an account or interact with the Service:
Your phone number and email address will always remain confidential and are never publicly displayed.
We collect usage data to improve the Service, including:
We automatically collect certain information about your device, including:
Location Data:
Your approximate location (city, state, or country level) may be used for generating heatmaps and trending data. Pulse Up never shares your precise location or any identifiable activity history with other users. While aggregate engagement data may be used to improve the platform, individual pulse actions are never publicly linked to user identities.
We use your information for the following purposes:
We do not sell personal information. However, we may share your information as follows:
We may share data with trusted third-party service providers who assist in operating the Service, such as hosting providers, analytics companies, or security firms. These providers are bound by strict confidentiality obligations.
We may disclose your information if required by law, legal processes, government requests, or to protect our rights, security, and property or that of others.
In the event of a merger, acquisition, or sale of Pulse Up or its assets, your data may be transferred. Users will be informed of any significant changes in data ownership or practices.
Pulses (support actions) are not publicly linked to your identity. Other users cannot identify how you pulsed.
We internally track pulses to:
Individual pulsing activity is not displayed publicly or disclosed outside our internal administrative processes.
We may transfer topic ownership or usernames in response to verified claims of trademark infringement, official organizational representation, or impersonation. Users involved in disputes may have their data reviewed internally for claim verification purposes, but no personal information will be publicly disclosed.
We implement appropriate security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no security system is entirely foolproof, and absolute security cannot be guaranteed.
You may access, review, and update your account information at any time within the Service.
You can request deletion of your account and personal information by contacting us at contact@pulseup.com .
Topics you created will remain visible but labeled as "Created by a Former User."
Your pulses remain stored for aggregate analytics and cannot be individually deleted.
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy or as required by law. Pulsing data may be retained indefinitely for analytical purposes.
The Service operates in the United States. If you access the Service from outside the U.S., you consent to your data being transferred to, processed, and stored in the United States, which may have different data protection laws than your jurisdiction.
The Service is not intended for individuals under 13. We do not knowingly collect data from children under 13. If we discover a child under 13 has provided personal information, we will delete it in compliance with applicable law.
Pulse Up is not a voting or polling platform in any legal, governmental, or electoral sense.
We may update this Privacy Policy periodically. We will notify you of significant changes through the Service or via email. Continued use of the Service after policy updates indicates acceptance of the new terms.
If you're a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and CPRA:
To submit a request, email us at contact@pulseup.com with the subject: “California Privacy Request”
We do not sell personal information.
If you're located in the European Economic Area (EEA) or United Kingdom, you are protected under the General Data Protection Regulation (GDPR).
To make a request, email contact@pulseup.com with the subject: “GDPR Data Request”
Your data may be stored in the U.S. We apply appropriate safeguards to protect your information in line with GDPR standards.
You can contact our Data Protection Officer at contact@pulseup.com or file a complaint with your local data protection authority.